About This Episode

Are great resident experiences just “nice to have” — or do they actually drive NOI growth and investor returns?In this episode of The Full Out Real Estate Investor, John Makarewicz and Mark Faris reveal the five key KPIs that connect happy residents to higher NOI and long-term value growth.

They break down the exact metrics top operators track — and the small operational wins that compound into major investor outcomes.

✅ Renewal Rate & Trade-Up Percentage — how early outreach and personalized touches drive rent growth and retention

✅ Work Order Completion Time — why same-day repairs and 48-hour guarantees cut churn and build trust

✅ Online Reputation Score — how reviews directly impact leasing conversions and pricing power

✅ Delinquency Rate — how keeping it under 2% protects cash flow while staying people-first

✅ Days Vacant — why every day empty is lost NOI, and how fast turns drive stronger performance

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You’ll see how operational excellence, culture, and measurable care for residents create durable cash flow and higher valuations — the foundation of every great multifamily deal.

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Disclaimer: The views expressed in this podcast are solely those of the host and guests. They do not constitute financial, investment, or legal advice. All investments carry risk, including the possible loss of principal. Listeners should conduct their own research and consult qualified professionals before making any investment decisions. Past performance is not indicative of future results.

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