About This Episode

In this episode of The Multifamily Investor Playbook, John Makarewicz sits down with Pauline Houchins, Division President at Asset Living, who brings over 25 years of multifamily leadership experience with companies like First Communities and The Worthing Companies. Pauline currently oversees operations for Asset Living’s national portfolio, guiding teams with a solution-focused, resident-first approach.

You’ll hear:

✅ How hybrid centralization improves collections and cuts costs without losing on-site connection

✅ Why employee engagement post-COVID is the #1 driver of property performance

✅ The right way to use revenue management tools while keeping human judgment

✅ How the resident experience directly impacts NOI and returns

✅ Common owner mistakes to avoid in operations and decision-making

✅ How Asset Living’s “Asset Elite” platform delivers consistent, hospitality-driven service

‍

This is a must-listen for investors and operators looking to understand how great property management directly impacts long-term performance.

‍

👉 To learn more about Asset Living, visit: https://www.assetliving.com/

🔔 Subscribe for more episodes from the Multifamily Investor Playbook.

📩 Want to invest with us? Visit https://fulloutinvesting.com to explore our 10-step process and current offerings.

‍

Disclaimer: The views expressed in this podcast are solely those of the host and guests. They do not constitute financial, investment, or legal advice. All investments carry risk, including the possible loss of principal. Listeners should conduct their own research and consult qualified professionals before making any investment decisions. Past performance is not indicative of future results.

‍

‍