About This Episode

Most investors treat residents as numbers on a spreadsheet — but at Faris Capital Partners, we believe that people drive performance. In this episode, Mark Faris breaks down why genuine care for residents isn’t just good ethics — it’s good business. Learn how building community, focusing on resident experience, and leading with empathy can translate directly into stronger occupancy, renewals, and returns.

You’ll learn:

✅ Why most investors overlook the human side of multifamily

✅ How “Genuine Love of People” became a core value at FCP

✅ Our Resident-first policies — “In Your Corner,” “Happy in Your Home,” and “Speedy Service” guarantees

✅ How better resident experiences directly boost renewals, reviews, and NOI

✅ How operational excellence starts with caring for people

‍

If you want to build profitable communities that thrive long-term, this episode is a must-watch.

‍

🔔 Subscribe for more episodes from the Multifamily Investor Playbook.

📩 Want to invest with us? Visit https://fulloutinvesting.com to explore our 10-step process and current offerings.

‍

Disclaimer: The views expressed in this podcast are solely those of the host and guests. They do not constitute financial, investment, or legal advice. All investments carry risk, including the possible loss of principal. Listeners should conduct their own research and consult qualified professionals before making any investment decisions. Past performance is not indicative of future results.

‍

‍